Michael Sprague in an early submarine, Monaco Oceanographic Museum.
by THI President and Founder, Michael Sprague
At Trout Headwaters (THI) we have a “customer-first” philosophy. But considering our firm’s fortuitous beginnings, we really couldn’t have done it any other way. You see, THI started with a customer first.
For any business having a customer before it officially offered products or services would be unusual, but ours enjoyed such fortune. I remember the day in 1995 that I met with the new owner of a Montana ranch. I was just happy to be out of the office on a warm summer day; the kind of day every Montanan waits for after a long winter. As the owner and I walked the property and examined the condition of Brackett Creek, I made a few notes on the pad I carried. This stream had been a lounging place for cattle, and it showed, but I could feel its potential for trout.
”Well,” Mr. Enrico asked me, “what would you do with this stream if it were on your property?” I told him that I’d start by trying to figure out what he had, what was working, and what wasn’t. This process, called assessment, or “baseline-assessment” to be precise, would eventually become the backbone of THI’s turn-key approach to stream, river and wetland restoration and repair.
“So, you’ll send me a proposal?” he said. And without ceremony, Roger Enrico, the soon to be Chief Executive Officer of PepsiCo, would become my new firm’s first customer. Having a customer before we had a business has served us well. We didn’t have a preconceived idea of what we would do for our customer, which gave us special insight into the importance of the customer’s needs, wishes and dreams. From our first customer, our “customer-first” philosophy has directed our firm, products, and processes. From such a beginning, maintaining focus on our customers has remained our top priority.
Mr. Enrico was the first of many customers who would teach our firm how to provide value. We’ve listened carefully to the men and women who have supported the company as customers, employees and affiliates, letting their combined vision, goals and expertise help guide our initiatives and meet each set of challenges. Contact THI today to discuss your freshwater restoration or enhancement needs.
Learn more: http://troutheadwaters.com/clubecoblu/?page_id=648